Contact us

Send us an email or give us a call – see our departments and opening times below.

 
Opening times:

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday and Bank Holidays 10am to 4pm

 

  • Customer services:

    01733 308 380
     

  • Theft recovery / claims helpline

    0333 999 8371
     

  • Driver coaching:

    0333 999 8372
     

 
If you've bought one of our optional extras and need to make a claim, please use one of the numbers below:

  • RAC breakdown

    0333 202 1867
     

  • Personal accident

    0333 241 9209
     

  • Key cover

    0333 241 9599
     

  • Replacement vehicle

    0333 241 9566
     

For all queries about your direct debits, please contact your loan provider:

 

If your policy started or renewed from 30th January 2017, please contact Close Brothers Premium Finance:

  •  Close Brothers Premium Finance:

    0333 321 8566

    Click here to use the online portal

     

If your policy started or renewed before 30th January 2017, please contact Creation Consumer Finance:

  •  Creation Consumer Finance:

    0371 376 9200
     

Email us


Complaints

In writing:

Customer Relations Department, Hastings Direct SmartMiles, iGO4 House, Staniland Way, Peterborough, PE4 6JT.

By email: contact@hastingsdirectsmartmiles.com

By phone: 01733 308 380

If we have been unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service.

Their details are:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Website: www.financial-ombudsman.org.uk

These procedures do not affect your right to take legal action if necessary.

The Online Dispute Resolution platform, provided by the European Commission under EU Regulation, may help you raise a complaint if your issue is from an online agreement. It can be located at http://ec.europa.eu/consumers/odr
It's important to note this doesn't replace the service offered by the Financial Ombudsman Service.