Contact us

Send us an email or give us a call – see our departments and opening times below.

Opening times:

Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday and Bank Holidays 10am to 4pm

  • Customer services:

    01733 308 380
  • Theft recovery / claims helpline

    0333 999 8371

If you've bought one of our optional extras and need to make a claim, please use one of the numbers below:
  • RAC breakdown

    0333 202 1867
  • Personal accident

    0333 241 9209
  • Key cover

    0333 241 9599
  • Replacement vehicle

    0333 241 9566

For all queries about your direct debits, please contact your loan provider:


If your policy started or renewed from 30th January 2017, please contact Close Brothers Premium Finance:

  •  Close Brothers Premium Finance:

    0333 321 8566

    Click here to use the online portal


Email us


In writing:

Customer Relations Department, Hastings Direct SmartMiles, iGO4 House, Staniland Way, Peterborough, PE4 6JT.

By email:

By phone: 01733 308 380

If we have been unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service.

Their details are:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123


These procedures do not affect your right to take legal action if necessary.

The Online Dispute Resolution platform, provided by the European Commission under EU Regulation, may help you raise a complaint if your issue is from an online agreement. It can be located at
It's important to note this doesn't replace the service offered by the Financial Ombudsman Service.