Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday and Bank Holidays 10am to 4pm
Sales enquiries:01733 308 378
Customer services:01733 308 380
24 hour theft and claims helpline
Theft recovery / claims helpline0333 999 8371
Driver coaching:0333 999 8372
RAC breakdown0333 202 1867
Personal accident0333 241 9209
Key cover0333 241 9599
Replacement vehicle0333 241 9566
For all queries about your direct debits, please contact your loan provider:
If your policy started or renewed from 30th January 2017, please contact Close Brothers Premium Finance:
Close Brothers Premium Finance:0333 321 8566
Click here to use the online portal
If your policy started or renewed before 30th January 2017, please contact Creation Consumer Finance:
Creation Consumer Finance:0371 376 9200
Customer Relations Department, Hastings Direct SmartMiles, iGO4 House, Staniland Way, Peterborough, PE4 6JT.
By email: firstname.lastname@example.org
By phone: 01733 308 380
If we have been unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service.
Their details are:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
These procedures do not affect your right to take legal action if necessary.
The Online Dispute Resolution platform, provided by the European Commission under EU Regulation, may help you raise a complaint if your issue is from an online agreement. It can be located at http://ec.europa.eu/consumers/odr
It's important to note this doesn't replace the service offered by the Financial Ombudsman Service.