Important - Coronavirus update

We want to reassure you we're doing everything we can to support the prevention of Coronavirus spreading across the UK. Because of this we need to prioritise urgent calls. There will also be longer wait times for those customers trying to get through. You could also experience longer repair handling times if you have a claim. We’re very sorry about this.

To help us prioritise the most urgent calls during this time, please use our online services to manage your policy if you can. You can update your details or make payments in your Customer Portal and see how you’re scoring through the Driving Dashboard. You can also reach us by email at contact@hastingsdirectsmartmiles.com.

We’re aware that the Coronavirus pandemic is affecting some people’s jobs and income. If you are having difficulty paying for your insurance, please get in touch with us on 01206 585 510, and we can discuss the right options for you. If you pay by Direct Debit and want to enquire about your payments please visit www.closebrothersbanking.com.

We'll amend this page as the situation changes so check here for updates.

Thank you for your understanding.

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We reward safe drivers

Are you a safe driver? We know actions speak louder than words, so we’ll give you the chance to prove you should be paying less for your insurance.

In 2019, more than 50% of our customers saw their price decrease by £395 at their first renewal. Your renewal price is based on your actual driving. Drive well and get a discount!

Keep an eye on your driver score anytime, anywhere by using your online dashboard or our mobile app.

Here's how it works

You’ll get a smart box installed in your car. Don’t worry, all costs are included.

Your box records data about your driving style, giving you a score out of 100.

You’ll get a personal renewal price based on your driver score.

You’ll get a smart box installed in your car. Don’t worry, all costs are included.

Your box records data about your driving style, giving you a score out of 100.

You’ll get a personal renewal price based on your driver score.

More about SmartMiles

What's included?

Here's some of the benefits our comprehensive cover includes:

Courtesy car

Vandalism and uninsured driver cover protecting your no claims discount

Windscreen repair or replacement

Legal expenses up to £100,000

Personal accident cover

Contents cover up to £300

Child seat cover

Theft recovery service

Or, just cover the basics with our third party, fire and theft insurance.

Terms and conditions apply.

For full details of your cover, please read our policy booklet

	Hastings Direct SmartMiles is more than your usual insurance policy.
	By installing a SmartMiles box in your car, we use GPS satellites to help analyse your personal driving style.
	The SmartMiles box
	The box fits discreetly out of the way and won’t affect your car’s performance or impact your warranty.
	We then report your stats back to you via an online dashboard and smartphone app.
	Scoring your driving
	By measuring your speed, braking, acceleration and the time of day you drive, we'll calculate you a SmartMiles driver rating out of 100.
	We won't charge you a penalty for driving at night. However driving between 10pm and 5am will lower your driver rating, so we recommend you don't do this regularly.
	Driving safely is important
	We want to encourage safe driving, so take it easy out there.
	We ask that you keep your driver rating above 40.
	Keep your score above 40
	If your average driver rating is below 40, this tells us you aren’t driving as safely as you could.
	Scoring under 40 or speeding excessively will mean we have to cancel your policy or not offer you a renewal.
	But if your score does dip below 40, we’ll let you know so you have time to improve
	Hints and tips
	Boost your score by driving safely.
	To help you get the best score you can, we'll give you hints, tips and flags along the way - all part of the service.
	Now for the really good part...
	In 2019, more than 50% of our customers saw their price decrease by £395 at their first renewal.
	Plus if your car’s stolen, the thieves aren’t getting away that easily, as your SmartMiles box is also a theft tracking device.
	Give us a call after reporting a theft to the police, and we’ll start the trace.
	Cool, right?

	Hastings Direct SmartMiles is more than your usual insurance policy.
	By installing a SmartMiles box in your car, we use GPS satellites to help analyse your personal driving style.
	The SmartMiles box
	The box fits discreetly out of the way and won’t affect your car’s performance or impact your warranty.
	We then report your stats back to you via an online dashboard and smartphone app.
	Scoring your driving
	By measuring your speed, braking, acceleration and the time of day you drive, we'll calculate you a SmartMiles driver rating out of 100.
	We won't charge you a penalty for driving at night. However driving between 10pm and 5am will lower your driver rating, so we recommend you don't do this regularly.
	Driving safely is important
	We want to encourage safe driving, so take it easy out there.
	We ask that you keep your driver rating above 40.
	Keep your score above 40
	If your average driver rating is below 40, this tells us you aren’t driving as safely as you could.
	Scoring under 40 or speeding excessively will mean we have to cancel your policy or not offer you a renewal.
	But if your score does dip below 40, we’ll let you know so you have time to improve
	Hints and tips
	Boost your score by driving safely.
	To help you get the best score you can, we'll give you hints, tips and flags along the way - all part of the service.
	Now for the really good part...
	In 2019, more than 50% of our customers saw their price decrease by £395 at their first renewal.
	Plus if your car’s stolen, the thieves aren’t getting away that easily, as your SmartMiles box is also a theft tracking device.
	Give us a call after reporting a theft to the police, and we’ll start the trace.
	Cool, right?

Page

Important - Coronavirus update

Car insurance that's personal to you

We reward safe drivers

Here's how it works

What's included?

Here's some of the benefits our comprehensive cover includes:

How does SmartMiles work?

Hastings Direct SmartMiles is more than your usual insurance policy.

The SmartMiles box

Scoring your driving

Driving safely is important

Keep your score above 40

Hints and tips

Now for the really good part...

Cool, right?